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  1. Jira Cloud
  2. JRACLOUD-76405

Live photos not uploaded as .png in iOS App

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    Description

      Issue Summary

      iOS 14 introduced live photos with a new format (*.pvt) and the app is not importing these photos properly.

      Steps to Reproduce

      Attach a live photo in a Jira issue.

      Expected Results

      A PNG/JPG file (with preview) is available.

      Actual Results

      A PVT attachment is attached and no preview appears. 

      Workaround

       

      If the photo is taken with the Live setting turned off, the issue is resolved (the photo uploads as .jpg as expected).

       

      More context

      https://community.atlassian.com/t5/Jira-Software-questions/Pictures-uploading-as-pvt-from-Jira-mobile-app/qaq-p/1551671?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_reply&utm_content=topic

       

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              cplain Coby Plain
              ckhatchikian Carlos Khatchikian
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              Dates

                Created:
                Updated:
                Resolved: