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  1. Jira Platform Cloud
  2. JRACLOUD-76290

Calls to Jira Cloud cause 403 Forbidden response

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • Issue - Backend
    • None

      Issue Summary

      We have received 403 Forbidden response codes and an HTML formatted message from Jira Cloud API for called to both GET `/rest/api/3/issue/<ISSUE>/changelog` and PUT `/rest/api/3/<ISSUE>`. We acknowledge that we know about the rate limiting changes taking place currently, and believe the cause of the this issue could be due to database overloading.

      Steps to Reproduce

      1. Attempt to perform a GET `/rest/api/3/issue/<ISSUE>/changelog`
      2. Receive the following error:

      Response was 403 with:

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WRM._unparsedData["com.atlassian.servicedesk.core-ui:util-base-url.base-url"]="\"https://asecurityteam.atlassian.net\""; WRM._unparsedData["com.atlassian.jira.ext.calendar:tipDataProvider.tip"]="{\"suppressTip\":false}"; WRM._unparsedData["jira.webresources:user-message-flags.adminLockout"]="{}"; WRM._unparsedData["com.atlassian.plugins.helptips.jira-help-tips:help-tip-manager.JiraHelpTipData"]="{\"anonymous\":true}"; if(window.WRM._dataArrived)window.WRM._dataArrived();</script> <link type="text/css" rel="stylesheet" href="//d11od6nl13tgep.cloudfront.net/atl-vertigo--shard-jira-prod-us-7--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/dcd81640392cf363c8ad272ea01cd50a/_/download/contextbatch/css/_super/batch.css?feature-jira-classic-jquery-vuln-217984=true&amp;relative-url=true" data-wrm-key="_super" data-wrm-batch-type="context" media="all"> <link type="text/css" rel="stylesheet" href="//d11od6nl13tgep.cloudfront.net/atl-vertigo--shard-jira-prod-us-7--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/a75e1a666e277270a1eab0d113558979/_/download/contextbatch/css/atl.general,jira.general,atl.global,jira.global,-_super/batch.css?agile_global_admin_condition=true&amp;feature-jira-classic-jquery-vuln-217984=true&amp;jag=true&amp;relative-url=true&amp;sd_operational=true" data-wrm-key="atl.general,jira.general,atl.global,jira.global,-_super" data-wrm-batch-type="context" media="all"> <script type="text/javascript" src="//d11od6nl13tgep.cloudfront.net/atl-vertigo--shard-jira-prod-us-7--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/68f7e3dbb4af8f0adccb416c86db2f87/_/download/contextbatch/js/_super/batch.js?feature-jira-classic-jquery-vuln-217984=true&amp;locale=en-US" data-wrm-key="_super" data-wrm-batch-type="context" data-initially-rendered></script> <script type="text/javascript" src="//d11od6nl13tgep.cloudfront.net/atl-vertigo--shard-jira-prod-us-7--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/4576cff26b02831bb03c1b0ac84ff68e/_/download/contextbatch/js/atl.general,jira.general,atl.global,jira.global,-_super/batch.js?agile_global_admin_condition=true&amp;feature-jira-classic-jquery-vuln-217984=true&amp;jag=true&amp;locale=en-US&amp;sd_operational=true" data-wrm-key="atl.general,jira.general,atl.global,jira.global,-_super" data-wrm-batch-type="context" data-initially-rendered></script> <link type="text/css" rel="stylesheet" href="//d11od6nl13tgep.cloudfront.net/asecurityteam.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/8e06fc3f41d341281b367574ec16d3e3/_/download/jira-lf-contextbatch/css/jira.global.look-and-feel,-_super/batch.css?feature-jira-classic-jquery-vuln-217984=true&amp;relative-url=true" data-wrm-key="jira.global.look-and-feel,-_super" data-wrm-batch-type="context" media="all"> <meta name="application-name" content="JIRA" data-name="jira" data-version="1001.0.0-SNAPSHOT"> </head> <body id="jira" class="aui-layout aui-style-default page-type-message" data-version="1001.0.0-SNAPSHOT" > <div class="aui-page-panel"><div class="aui-page-panel-inner"> <section class="aui-page-panel-content"> <header class="aui-page-header"><div class="aui-page-header-inner"> <div class="aui-page-header-main"> <h1>Forbidden (403)</h1> </div><!-- .aui-page-header-main --> </div><!-- .aui-page-header-inner --></header><!-- .aui-page-header --> <div class="aui-message aui-message-warning warning"> <p>Encountered a <code>&quot;403 - Forbidden&quot;</code> error while loading this page.</p> <p><a href="/secure/MyJiraHome.jspa">Go to Jira home</a></p> </div> </section><!-- .aui-page-panel-content --> </div><!-- .aui-page-panel-inner --></div><!-- .aui-page-panel --> </body> </html>

       Expected Results

      If this is caused by potential database overloading, a response message containing more clarity can be issued.

      Actual Results

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

              Unassigned Unassigned
              e94c10d77efb Victoria Sotomayor
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                Created:
                Updated:
                Resolved: