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Details

Type: Bug
Resolution: Duplicate
Priority: Low
Component/s: Issue - Backend
Labels:
None

Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Issue Summary

We have received 403 Forbidden response codes and an HTML formatted message from Jira Cloud API for called to both GET `/rest/api/3/issue/<ISSUE>/changelog` and PUT `/rest/api/3/<ISSUE>`. We acknowledge that we know about the rate limiting changes taking place currently, and believe the cause of the this issue could be due to database overloading.

Steps to Reproduce

Attempt to perform a GET `/rest/api/3/issue/<ISSUE>/changelog`
Receive the following error:

Response was 403 with:

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Expected Results

If this is caused by potential database overloading, a response message containing more clarity can be issued.

Actual Results

Currently there is no known workaround for this behavior. A workaround will be added here when available

Attachments

Issue Links

duplicates

JRACLOUD-81846 HTTP Status 403 returned for DB connection error when calling REST APIs

Gathering Impact

is cloned from

JRACLOUD-76289 Changing the field permission caused PUT payloads to Jira API to fail with 400

Closed

Calls to Jira Cloud cause 403 Forbidden response