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Bug
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Resolution: Fixed
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High
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Minor
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37
Issue Summary
On a site where a payment method is already required but not yet filled in, or where the credit card configured for the payment either exceeded the limit or expired, new app installation will fail without returning any error message.
Steps to Reproduce
Initiate a new free trial for any paid app on any of the following setup:
- Scenario 1 : On a sandbox site where an existing app free trial has already expired.
- Scenario 2 : On a Jira free site where a Confluence standard free trial has already expired.
- Scenario 3: On a Jira standard site for which the Credit Card configured as the payment method either exceeded the limit or expired (as documented in: Unable to Install any Cloud Add-ons)
Expected Results
The app installation should either proceed or at least indicate that there are issues with the payment method and this is required in order to proceed with new free trials.
Actual Results
The installation will go on a spinning wheel for a while and then stop without providing any information
On the managed apps audit log, the app will be indicated as installed. After 4 minutes, the app will automatically be uninstalled.
Workaround
Add a valid Credit Card. In case of further issues after doing so, or in case you need to have the payment processed asap so you can install the desired app, create a support request using the below link and selecting: "Billing, payments, and pricing" and then "Problems with a payment or credit card"
- is related to
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MP-87 Customers should be informed that third-party app installations are failing due to non-payment or expired evaluation
- Closed
- caused
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HOT-97856 You do not have permission to view this issue
- Mentioned in
- mentioned in
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- relates to
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HOT-95232 Loading...
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AMKT-25047 Loading...
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UPM-6047 Loading...
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UPM-6100 Loading...