Dan Breyen added a comment - 19/Sep/2023 12:14 PM I don't get it.  Most Customer Service, Software Support shops want to report on Customer Satisfaction. Customer comments are key toward improving processes and Customer Service. Yet, if we use JSM, there's no way to report on any comments.  This can't be that difficult.  I would appreciate this being reconsidered.

Anusha Rutnam added a comment - 19/Sep/2023 11:57 AM Atlassian Update - September 2023 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new features policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!