Details
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Bug
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Resolution: Fixed
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Medium
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19
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Severity 3 - Minor
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1
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Description
Issue Summary
When we try to modify the status order on the "Statuses" page "<jira_instance>/secure/admin/ViewStatuses.jspa", sometimes the status order won't change.
Steps to Reproduce
- Open a Next-Gen (team-managed) project >> "Project settings" >> "Issue type" >> "Edit workflow".
- Add a new status named as e.g.: "Next-Gen status" >> "Save and close"
- Navigate to the "Statuses" page "<jira_instance>/secure/admin/ViewStatuses.jspa"
- Create a status named "Classic Status".
- Note that the Next-Gen status won't appear on this page.
- Try to order up the status "Classic Status".
Expected Results
This should consider only Classic status to make the order under the Statuses page.
Actual Results
Below follows the backend scenario, with the sequence ID, which will be considered to make the order.
- The sequence at the back end:
status name SEQUENCE Open (Classic) 1 To do (Classic) 2 Next-Gen status 3 Classic status 4
- Status under Statuses page:
status name SEQUENCE Open (Classic) 1 To do (Classic) 2 Classic status 4
When we click to order up the status "Classic Status", it will change to sequence 3, and it will keep under the "To do". For this works, we will need to click again to order up. Sometimes we need to click more than 2 times to order because we created more than one Next-Gen status before the Classic status.
Workaround
The workaround for this behavior is to continue to click the up/down arrow enough times until it moves up/down the list in the UI. This might take 10 clicks or more, but eventually, that status will start moving on the list.
Attachments
Issue Links
- is duplicated by
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JRACLOUD-70151 Sometimes the option to reorder statuses doesn't work as expected
- Gathering Impact
- clones
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HELIX-765 Loading...