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  1. Jira Cloud
  2. JRACLOUD-75871

When we try to modify the status order on the "Statuses" page, sometimes the order won't change

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    Description

      Issue Summary

      When we try to modify the status order on the "Statuses" page "<jira_instance>/secure/admin/ViewStatuses.jspa", sometimes the status order won't change.

      Steps to Reproduce

      1. Open a Next-Gen (team-managed) project >> "Project settings" >> "Issue type" >> "Edit workflow".
      2. Add a new status named as e.g.: "Next-Gen status" >> "Save and close"
      3. Navigate to the "Statuses" page "<jira_instance>/secure/admin/ViewStatuses.jspa"
      4. Create a status named "Classic Status".
      5. Note that the Next-Gen status won't appear on this page.
      6. Try to order up the status "Classic Status".

      Expected Results

      This should consider only Classic status to make the order under the Statuses page.

      Actual Results

      Below follows the backend scenario, with the sequence ID, which will be considered to make the order.

      • The sequence at the back end:
        status name SEQUENCE
        Open (Classic) 1
        To do (Classic) 2
        Next-Gen status 3
        Classic status 4
      • Status under Statuses page:
        status name SEQUENCE
        Open (Classic) 1
        To do (Classic) 2
        Classic status 4

      When we click to order up the status "Classic Status", it will change to sequence 3, and it will keep under the "To do". For this works, we will need to click again to order up. Sometimes we need to click more than 2 times to order because we created more than one Next-Gen status before the Classic status.

      Workaround

      The workaround for this behavior is to continue to click the up/down arrow enough times until it moves up/down the list in the UI. This might take 10 clicks or more, but eventually, that status will start moving on the list.

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              8230e6823640 Bob Liou
              cfontana@atlassian.com Cristiano
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                Updated:
                Resolved: