-
Bug
-
Resolution: Timed out
-
Low
-
6
-
Minor
-
Issue Summary
When we have two mail handlers that can process messages from the same project a race condition messages to be processed intermittently.
Steps to Reproduce
- Create 2 Mail Handlers using the same mail server (can use the default one on Jira)
- The first handler will be used by a specific project to create issues;
- The second handler will be used for all projects to only process comments. We won't specify projects here
- Send a couple of messages to Jira.
- The messages will be processed intermittently;
- Remove the comments mail handler;
- All messages will be processed correctly.
Expected Results
The mail handlers will be able to determine which one to use based on the action the user is performing. If there are no issues to add a comment into, Jira will be able to create the ticket in the destination project. If an issue exists, Jira will be able to place the comment correctly.
Actual Results
Jira will intermittently fail depending on which handler will effectively process the message.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.
Thank you again for providing valuable feedback to our team!
Jira Cloud team