Issue Summary

Tickets in Service Desk next-gen projects assigned to the user are not being shown in the default filters My Open Issues / Open Issues

Steps to Reproduce

1. Access a Service Desk Next-gen project
2. Create a ticket and assign to yourself
3. Check the default filters My Open Issues / Open Issues

Expected Results

The ticket is listed under the default filters My Open Issues / Open Issues

Actual Results

No tickets are shown in the default filters My Open Issues / Open Issues

Workaround

• For "My open issues": Create a custom filter with query:

assignee = currentUser() AND statusCategory in (2, 4) order by updated DESC

• For "Open issues": Create a custom filter with query:

statusCategory in (2, 4) order by priority DESC,updated DESC