Currently, the gadget uses the Resolution field to consider an issue as resolved.

Next-Gen Jira Service Desk projects do not use the resolution field, though, so its issues are not counted towards the Resolved trend, causing the gadget to show inaccurate results.

Solution: Update the gadget to use Status Categories as well, as NG JSD tickets are considered resolved when they enter a "green" status.

Workaround:

• Created vs. Resolved chart in a Dashboard is not displaying closed tickets for Team-managed projects in Jira Service Management Cloud