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  1. Jira Platform Cloud
  2. JRACLOUD-75467

Update Jira "Created vs. Resolved" dashboard gadget to include Jira Service Desk team-managed issues

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      Currently, the gadget uses the Resolution field to consider an issue as resolved.

      Next-Gen Jira Service Desk projects do not use the resolution field, though, so its issues are not counted towards the Resolved trend, causing the gadget to show inaccurate results.

      Solution: Update the gadget to use Status Categories as well, as NG JSD tickets are considered resolved when they enter a "green" status.

      Workaround:

              Unassigned Unassigned
              asantos2@atlassian.com Augusto Pasqualotto (Inactive)
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                Created:
                Updated: