Details
-
Bug
-
Resolution: Answered
-
Low
-
None
-
3
-
Severity 2 - Major
-
Description
Issue Summary
Jira app for Mac does not resolve the login process in macOS BiG Sur
Steps to Reproduce
Have macOS upgraded to Big Sur and try access the Jira app for Mac
Expected Results
The app should login without issues
Actual Results
the login screen is not reachable, it goes into a loop to the main screen when hit the button "LogIn,...
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available. But avoid upgrading macOS to Big Sur while a fix is not deployed.
Doing SMC reset help fix this issue. Users are able to login to Jira after it. See https://support.apple.com/en-us/HT201295 for instructions on how to reset SMC on Intel-based Macs.