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  1. Jira Platform Cloud
  2. JRACLOUD-75119

Pull emails into a JIRA Kanban board

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      As a heavy Jira user I would like to pull my emails through to a Jira board so I can track and move emails with actions via a Kanban board. 

      • Granting email access to Jira by sharing outlook credentials. This will be a dynamic connection to AD where Atlassian won't have visibility /access to the business AD or work emails.
      • Emails should appear in the Backlog of a specialist personal email Kanban board. 
      • User should be able to read emails as a Jira ticket.
      • Formatting with images/media and attachment support. 
      • Commenting on a email ticket in Jira will email out to the group / sender but without Jira formatting or styles. Or can be turned off.  
      • User to move emails with 'Actions' to 'ToDo' column and then progress them through the statuses defined in the board.
      • Board is visible to the user and not the group.
      • Status changes should not be emailed out. This board should not be shared however could be if its a shared mailbox. 
      • Assignees are not required as the email recipient is always the assignee. 
      • Other emails which don't have actions can be marked 'Closed' and will drop off the Backlog.
      • Closed emails in Jira will be marked as Archived in AD.
      • Emails which have gone through the Kanban process are Archived when marked Done.  

      As this is a new feature there are lots of possibilities so some whiteboarding would have to be done.

      This could replace the standard email clients across businesses who use JIRA. 

              Unassigned Unassigned
              d70d98d74098 David Jackson
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