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Suggestion
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Resolution: Won't Fix
As a heavy Jira user I would like to pull my emails through to a Jira board so I can track and move emails with actions via a Kanban board.
- Granting email access to Jira by sharing outlook credentials. This will be a dynamic connection to AD where Atlassian won't have visibility /access to the business AD or work emails.
- Emails should appear in the Backlog of a specialist personal email Kanban board.
- User should be able to read emails as a Jira ticket.
- Formatting with images/media and attachment support.
- Commenting on a email ticket in Jira will email out to the group / sender but without Jira formatting or styles. Or can be turned off.
- User to move emails with 'Actions' to 'ToDo' column and then progress them through the statuses defined in the board.
- Board is visible to the user and not the group.
- Status changes should not be emailed out. This board should not be shared however could be if its a shared mailbox.
- Assignees are not required as the email recipient is always the assignee.
- Other emails which don't have actions can be marked 'Closed' and will drop off the Backlog.
- Closed emails in Jira will be marked as Archived in AD.
- Emails which have gone through the Kanban process are Archived when marked Done.
As this is a new feature there are lots of possibilities so some whiteboarding would have to be done.
This could replace the standard email clients across businesses who use JIRA.