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  1. Jira Platform Cloud
  2. JRACLOUD-74838

Email handler log analysis tool, please

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      As a Jira admin, I need to be able to audit our email handlers. Please create a way for admins to extract email handler activity. In particular, we would need:

      • Email handler name
      • Count - the number of times the handler was processed during the log period
      • Last issue processed time stamp

      I understand that you only keep a few weeks to a month of data in the log. Even a period that short could be useful if we could just run a report ourselves periodically.

      The goal here is to retire email handlers that are not being used. When there are lots of handlers, and we use the default 1 minute period for checking them, we discovered that some of them can take a long time to process. I had to increase the interval time for all of them to make sure that they all were processed in an acceptable amount of time. Cleaning out unused email handlers would mean I could cut down the interval again. 

      Thanks, 

      John Wilson

              Unassigned Unassigned
              b486299be987 John Wilson
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