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  1. Jira Cloud
  2. JRACLOUD-74793

Empty user search results immediately following app installation

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    Description

      As of 19-Aug-2020, this issue is now fixed. 

      Issue Summary

      Some apps need to perform post installation tasks which are dependent on user searches such as /rest/api/3/user/search. These searches return no results immediately after the installation of the app.

      For context, also see https://community.developer.atlassian.com/t/empty-users-and-projects-from-rest-api-for-just-installed-app/39753.

      Steps to Reproduce

      1. Install an app that performs a user search immediately after receiving the app enabled event.
      2. Observe the returned results.

      Expected Results

      The search returns results.

      Actual Results

      The search results are empty for a period after the app was installed. Subsequent identical searches return results after a sufficient period of time has passed.

      Workaround

      Re-try until search results are obtained.

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              wdupreez willy
              dmorrow@atlassian.com Dugald Morrow
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              Dates

                Created:
                Updated:
                Resolved: