Current conditions

• Users can vote if they found a customer review helpful or inappropriate
• Users can see the resulting votes of the reviews
• Marketplace vendors can respond to reviews, and there is not voting if users found the response as helpful or inappropriate

 

Suggested improvements

• Add user voting for marketplace vendor responses to reviews, indicating helpfulness and inappropriate nature
• Show the resulting votes on the responses 

 

What's in it for Atlassian and your customers:

• Atlassian could more readily see how their marketplace vendors are responding to reviews, and the effectiveness of their responses
• Customers and potential customers will be empowered to indicate their satisfaction level with marketplace vendors' service levels and respect of their customers