Summary

When using the Issue search function for filters, JQL, Dashboard, etc... Jira displays results when using the startOfDay() function based on your account's time zone that is set under the Account preferences of your Atlassian account.

This poses a problem for teams collaboration across the globe as the results of their Issue searches will differ from one another do to the timezone difference.

For example, a filter that uses the startOfDay() function will display fewer Issues for the team in New Zealand than for the team in Amsterdam using the same filter because New Zealand has a 10h+ headstart on the following calendar day.

Proposed solution

Jira should have an option to use the system default timezone when using date related JQL functions. This will allow all users regardless of their timezone to get the same results, consistently.

Workaround

As a workaround, you can create a separate filter for the teams and adjusting the JQL to compensate for the differences in hours.

Using New Zealand and Amsterdam as an example, there is a 10-hour difference.

• Amsterdam filter: createdDate >= startOfDay(-1d)
• New Zealand filter: createdDate >= startOfDay(-34h)