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  1. Jira Platform Cloud
  2. JRACLOUD-74043

Image is cropped (almost the whole part) when opening email notification in Outlook

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      Issue Summary

      When a notification email is sent about a comment containing an in-line image is opened in the desktop version of Outlook, the image is cropped and only the bottom part of it is loaded.
      Note that:

      • this issue only occurs with the Windows Desktop version of Outlook and not the web version of Outlook.
      • this issue only occurs for requestors who only use email and don't use the portal who would then only see part of the image.

      Steps to Reproduce

      1. Install the Windows Desktop version of Outlook.
      2. Trigger an email notification with a thumbnail attachment, then another email with a full image attachment
        Open the email notification in Outlook.

      Expected Results

      The image from the comment is cropped and only the bottom part is loaded:

      Actual Results

      The full image from the comment should be loaded, like it's the case on the web version of Outlook.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

      This bug is similar to what is noticed in Jira server: https://jira.atlassian.com/browse/JRASERVER-67468

              Unassigned Unassigned
              ssreedhar@atlassian.com Shashank Sreedhar
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                Created:
                Updated:
                Resolved: