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  1. Jira Platform Cloud
  2. JRACLOUD-73998

New issue View broken fails to load viewing a link from mention notification

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      Summary

      If a user mentions another user and mentioned user select the link received in the notification to view the comment on the issue the Classic issue view will be displayed rather than the new issue view

      Steps to Reproduce

      1. user A mentions user B in comment
      2. User B has the new issue view enabled
      3. User B selects link in the email received from notification
      4. The URL contains the comment ID redirect to set focus on the comment

      Expected Results

      Issue loads new issue view EXE:

      Actual Results

      The Classic view is loaded rather than the users defined settings and Notice that the URL appends the following to the set focus on the comment user B was mentioned in:

      ?focusedCommentId=#####&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-#####
      

      EXE:

      Workaround

      Click on the issues Bread crumb issue key at the top of the page or manually delete the additional section in the issue URL for the set focus values and refresh to load the correct issue view

        1. Screen Shot 2020-03-04 at 4.25.03 PM.png
          391 kB
          Earl McCutcheon
        2. Screen Shot 2020-03-04 at 4.27.27 PM.png
          133 kB
          Earl McCutcheon
        3. Screen Shot 2020-03-04 at 4.31.22 PM.png
          888 kB
          Earl McCutcheon

              Unassigned Unassigned
              emccutcheon Earl McCutcheon (Inactive)
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                Created:
                Updated:
                Resolved: