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  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-73592

Agile Widgets load with error message "Gadget cannot be displayed" on Jira Dashboards

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      Description

      Issue Summary

      We had the incident below raised with issues around Jira Agile Widget loading in both Jira and Confluence Cloud platforms

      Jira Core : https://jira-core.status.atlassian.com/incidents/4stsp4zkl9bf
      JSW : https://jira-software.status.atlassian.com/incidents/w44cbl268l7d
      Confluence : https://confluence.status.atlassian.com/incidents/1c2fg87c1l81 

      Steps to Reproduce

      1. Login to Jira 
      2. Load any dashboard that has Jira Agile Widgets/Gadgets

      Variation to above , could be if Confluence pages call Jira Widgets as well.

      Expected Results

      Gadget displays data as normal

      Actual Results

      1. Error below is displayed  :
      "This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard"
      

      Workaround

      Users can use the workaround of recreating the gadget in case issue persists. 

      Update 23rd December 08:50 UTC

       
      Issue is now resolved - see update note at the incident pages above. 

      Between 01:30 UTC Dec 20th to 08:03 UTC Dec 23rd, we experienced issues with Agile Widgets loading at Atlassian Cloud Jira. The issue has been resolved and the service is operating normally. Some users may still need to refer to the workaround highlighted at https://jira.atlassian.com/browse/JRACLOUD-73592.

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              Assignee:
              Unassigned
              Reporter:
              sveeriah Suba Veeriah
              Votes:
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              17 Start watching this issue

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