Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-73480

Site-admin without any Jira access receives an "Internal Server Error" when accessing all issues filter in a project

      Issue Summary

      When the user does not have any application access but has the site-admins group access, while accessing a project all issues (/projects/projectKey/issues/?filter=allissues), Jira will throw an "Internal Server Error".

      Steps to Reproduce

      • 1. Remove the site-admins group from all the application accesses;
      • 2. Create a user and only grant the site-admins group;
      • 3. Try to access a project all issues filter at /projects/projectKey/issues/?filter=allissues.

      Expected Results

      Jira shows an error that the user does not have permission to view it.

      Actual Results

      Jira throws an "Internal Server Error". It can be viewed in the videos below:

      Workaround

      Grant any Jira application access to the user.

            [JRACLOUD-73480] Site-admin without any Jira access receives an "Internal Server Error" when accessing all issues filter in a project

            Tair Tidhar made changes -
            Component/s Original: Issue - Navigation [ 46635 ]
            Tair Tidhar made changes -
            Component/s New: Issue - Search - Frontend only [ 77950 ]
            Megha made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Megha made changes -
            Labels New: timeout-bulk-close202012
            Gonçalo Cardoso made changes -
            Assignee New: Gonçalo Cardoso [ gcardoso@atlassian.com ]
            Gonçalo Cardoso made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Eduardo Santos made changes -
            Summary Original: Accessing all issues filter in a project throws an "Internal Server Error" New: Site-admin without any Jira access receives an "Internal Server Error" when accessing all issues filter in a project
            Eduardo Santos made changes -
            Description Original: h3. Issue Summary
            a
            h3. Steps to Reproduce
             # Step 1
             # Step 2
            a
            h3. Expected Results
            a
            h3. Actual Results
            a
            The below exception is thrown in the xxxxxxx.log file:
            {noformat}
            ...
            {noformat}

            h3. Workaround

            a
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            When the user does not have any application access but has the site-admins group access, while accessing a project all issues (/projects/projectKey/issues/?filter=allissues), Jira will throw an "Internal Server Error".

            h3. Steps to Reproduce
            * 1. Remove the site-admins group from all the application accesses;
             !Screen Shot 2019-12-02 at 14.50.31.png|thumbnail!
            * 2. Create a user and only grant the site-admins group;
             !Screen Shot 2019-12-02 at 14.51.06.png|thumbnail!
            * 3. Try to access a project all issues filter at /projects/projectKey/issues/?filter=allissues.

            h3. Expected Results

            Jira shows an error that the user does not have permission to view it.

            h3. Actual Results

            Jira throws an "Internal Server Error". It can be viewed in the videos below:
            - https://share.getcloudapp.com/v1um1ekp
            - https://share.getcloudapp.com/X6uDkomR

            h3. Workaround

            Grant any Jira application access to the user.
            Eduardo Santos made changes -
            Attachment New: Screen Shot 2019-12-02 at 14.51.06.png [ 381308 ]

              gcardoso@atlassian.com Gonçalo Cardoso
              esantos@atlassian.com Eduardo Santos
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: