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  1. Jira Platform Cloud
  2. JRACLOUD-73480

Site-admin without any Jira access receives an "Internal Server Error" when accessing all issues filter in a project

      Issue Summary

      When the user does not have any application access but has the site-admins group access, while accessing a project all issues (/projects/projectKey/issues/?filter=allissues), Jira will throw an "Internal Server Error".

      Steps to Reproduce

      • 1. Remove the site-admins group from all the application accesses;
      • 2. Create a user and only grant the site-admins group;
      • 3. Try to access a project all issues filter at /projects/projectKey/issues/?filter=allissues.

      Expected Results

      Jira shows an error that the user does not have permission to view it.

      Actual Results

      Jira throws an "Internal Server Error". It can be viewed in the videos below:

      Workaround

      Grant any Jira application access to the user.

            [JRACLOUD-73480] Site-admin without any Jira access receives an "Internal Server Error" when accessing all issues filter in a project

            Megha added a comment -
            Atlassian Update - December 29, 2020

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!
            Jira Cloud team

            Megha added a comment - Atlassian Update - December 29, 2020 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team! Jira Cloud team

              gcardoso@atlassian.com Gonçalo Cardoso
              esantos@atlassian.com Eduardo Santos
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: