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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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None
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1
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Minor
Issue Summary
Using the Custom field User Picker (single user), you can be able to add a user to this field to serve for various use-cases. However due to this bug, once set, the value can't be cleared. it can only be changed to another user.
Steps to Reproduce
- Create a Custom field of User Picker (single user) Type
- Add this field to the Screen
- Create an Issue and add a user to this field
- Try to clear the value and update the issue again.
- refresh the page and noticed the user isn't cleared.
Expected Results
- Once you've cleared the value, the user that was there before should be cleared and the field should be blank.
Actual Results
- The Field cannot be cleared, it can only be changed to another value.
VIDEO DEMO fields.mov 
The below exception is thrown in the Dev Console:
{errors: {}, errorMessages: ["The property relations_contact does not exist."],…}
errorMessages: ["The property relations_contact does not exist."]
0: "The property relations_contact does not exist."
errors: {}
httpStatusCode: {present: true}
present: true
{errorType: 0, infoMessage: "This issue does not exist in any Program or you need additional permissions to access it.", actionType: "[WBS Programs]FETCH_PROGRAMS_FOR_TASK_SUCCESS"}
actionType: "[WBS Programs]FETCH_PROGRAMS_FOR_TASK_SUCCESS"
errorType: 0
infoMessage: "This issue does not exist in any Program or you need additional permissions to access it."
__proto__: Object
Workaround
| New Issue View | Old Issue View |
|---|---|
| Apparently on the New Issue View, on this Field, you can actually set the value to "None" as the option is present. |
Add 1 <space> character while on edit mode after clearing the user then save or update the form for it to be cleared. |
- duplicates
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JRACLOUD-73404 Custom user picker field changes are not updated under specific conditions
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- Closed
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- is duplicated by
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JRACLOUD-73404 Custom user picker field changes are not updated under specific conditions
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- Closed
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- is resolved by
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BENTO-5477 Loading...