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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Integration - Webhooks, User Profile Controls
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None
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2
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Severity 3 - Minor
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Issue Summary
Currently, the "User email visibility" setting affects webhooks by determining whether or not user emails are sent with the message body. However, the behavior is inconsistent as certain webhook actions will include email addresses, while others won't.
Steps to Reproduce
- Go to https://id.atlassian.com/manage-profile/profile-and-visibility and set the visibility of your email address to your organization (managed accounts);
- Configure webhooks to trigger on "Issue created" and "Comment created" (You can use the site https://www.webhookapp.com for testing);
- Go to Jira and create an issue;
- Comment on any issue.
Expected Results
The message body won't show your e-mail address.
Actual Results
In the "Issue created" request, the "emailAddress:" content under "user" is hidden in the message body, but it still shows under "assignee", "creator" and "reporter", while in the "Comment created" request the "emailAddress:" is hidden.
Notes
Have not tested all potential webhook events for this behavior.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available