Uploaded image for project: 'Jira Cloud (including JIRA Core)'
  1. Jira Cloud (including JIRA Core)
  2. JRACLOUD-72674

Loading third party reports in Jira results in a 500 error

    XMLWordPrintable

    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Dashboards & Reports
    • Labels:
      None

      Description

      Issue Summary

      When loading Jira reports provided by third part apps an error 500 is thrown.

      Steps to Reproduce

      1. Install a third party app that provides reports such as Tempo.
      2. Load one of the app provided reports

      Expected Results

      The report loads without error.

      Actual Results

      The report does not load and error as below is displayed:
      The below exception is thrown in the xxxxxxx.log file:

      Error type: 500 - Internal server error
      Log reference: b943a05b-270d-4c98-8f85-8f7647313492
      

      Notes

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        Attachments

          Activity

            People

            • Assignee:
              Unassigned
              Reporter:
              nwolfgang Nero Wolfgang
            • Votes:
              3 Vote for this issue
              Watchers:
              10 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: