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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Work Item - Backend - Rich Text
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None
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Severity 3 - Minor
From: https://jira.atlassian.com/browse/FEEDBACK-368715
Issue Summary
I repeatedly hit a formatting bug when saving my comment or putting together an issue after adding a handful of images inline.
> "We could not save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor."
Steps to Reproduce
- Insert an image via the editor, drag and drop, or from your clipboard.
- Cut or copy the image using (Ctrl + X / Ctrl + C) to different section of the comment. (For best reproduction, try pasting between two paragraphs of text).
- Attempt to save the comment.
Expected Results
Comment saves with images attached
Actual Results
Comment fails to save, with the following error message:
> "We could not save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor."
Workaround
One solution is to delete the whole comment and re-add the images... one-by-one, or paste the text into another text editor and add it back in without formatting, but this a time consuming workaround.