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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Backup & Restore - Import From JIRA Server
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None
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6
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Severity 2 - Major
Issue Summary
Jira import failing with a general error message:
Environment
Jira Cloud
Steps to Reproduce
- Generate an import from Jira Server
- Try to restore it in Jira Cloud
- Notice a general error message is generated in the UI
Expected Results
Jira Restore process should be successfully completed
Actual Results
The below exception is thrown in the xxxxxxx.log file:
Error occurred while running backup task java.util.ConcurrentModificationException at java.util.LinkedList$LLSpliterator.forEachRemaining(LinkedList.java:1239) at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:482) at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:472) at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151) at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174) at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234) at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418) at com.atlassian.workcontext.api.PrivateWorkContext$PerDoorwayContext.sever(PrivateWorkContext.java:81) at com.atlassian.workcontext.api.PrivateWorkContext.sever(PrivateWorkContext.java:210) at com.atlassian.workcontext.api.WorkContextManager.time(WorkContextManager.java:168) at com.atlassian.workcontext.api.WorkContextManager.lambda$exit$1(WorkContextManager.java:69) at com.atlassian.workcontext.api.WorkContextManager.withCurrentContext(WorkContextManager.java:154) at com.atlassian.workcontext.api.WorkContextManager.exit(WorkContextManager.java:59) at com.atlassian.workcontext.api.WorkContextDoorway.close(WorkContextDoorway.java:33) at com.atlassian.jira.bc.dataimport.AbstractBackupTaskRunner.lambda$runWithSeparateContextAsync$1(AbstractBackupTaskRunner.java:74) at java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1590) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) .... Non recoverable error occurred during cloudImport. cloud.atlassian.provisioning.exception.PermanentProvisioningFailureException: Import task failed: [Error occurred while running the task. Please contact support.] at .... [Limited to 10 per PT1M] Error making PRS single call
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- relates to
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