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  1. Jira Platform Cloud
  2. JRACLOUD-72386

Email notifications are showing "Failed to retrieve user" as the sender

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      Issue Summary

      Email notifications are being delivered however, the sender is displayed as "Failed to retrieve user" in the "From" field.

      Environment

      Cloud

      Steps to Reproduce

      1. Generate an email notification event.

      Expected Results

      The sender is displayed as the user who created the change and triggered the notification event.

      Actual Results

      The sender is displayed as "Failed to retrieve user"

      The below exception is thrown in the xxxxxxx.log file:

      Sending email with Message-Id <JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>: To='"?"' Subject='xxxxxxx' From='null' 
FromName='"Failed to Retrieve User <aaid>" (JIRA)' EnvelopeFrom='null' Cc='null' Bcc='null' ReplyTo='null' InReplyTo='<JIRA.761671.1562017467000@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@28341720' MessageId='<JIRA.761671.1562017467000.<aaid>@Atlassian.JIRA>' ExcludeSubjectPrefix=false'

      Notes

      This is a graphical issues and the functionality is not impacted.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JRACLOUD-72386] Email notifications are showing "Failed to retrieve user" as the sender

              gmutreja@atlassian.com Gaurav Mutreja
              nwolfgang Battlebeard (Inactive)
              Affected customers:
              22 This affects my team
              Watchers:
              46 Start watching this issue

                Created:
                Updated:
                Resolved: