Description:

Jira creates tokens that are used for searching purposes. This way, whenever searching for key words, Jira is able to retrieve the desired results.

Tokens are created after the comment's content. When mentioning a user in the old issue view, Jira is able to create tokens for the user identifier. In the new issue view, however, this does not work as expected.

Below, an example of how this works in the old issue view:

• Example of comment

  [~<username>] test

Resulting tokens:

• '<username>' 'test'

However, when the same comment is added in the new issue view, Jira creates the following tokens:

• 'test' 'unknown'

Steps to reproduce:

1. Create a comment mentioning your own user using the new issue view
2. Run the following JQL search to retrieve issues with comments where your user was mentioned

• comment ~ currentUser()

We created a video reproducing this problem: comment.mp4

Expected results:

• JQL search will return all issues where the user was mentioned

Actual results:

• Jira will not retrieve issues with mentions that were created using the new issue view
• Jira will still retrieve issues with mentions that were created using the old issue view

Workaround

• Create comment using the old issue view.