Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-71908

"We couldn't connect to that issue" in Jira New Issue View

XMLWordPrintable

      Summary

      Sometimes issues with attachments fail to load in the New Issue View:

      We couldn't connect to that issue
      Make sure that this issue actually exists in that project. If it does, try again in a few minutes. If you still can't link to the issue, contact your JIRA admin.

      Steps to Reproduce

      1. Open a ticket in the New Issue View 

      Expected Results

      View the issue details

      Actual Results

      We couldn't connect to that issue

      Workaround

      1. Turn off the Issue Detail View Labs feature in the User Profile
      OR
      2. Open ticket in old issue view, delete/add attachments back

              Unassigned Unassigned
              ezhapa Enida (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: