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  1. Jira Platform Cloud
  2. JRACLOUD-70555 New Issue View in Jira Cloud
  3. JRACLOUD-71889

Log time option doesn't work in the new issue view for Jira Service Desk issues

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      If you open a JSD issue in the new issue view, nothing happens when you click on the Log time option. Then if you click on Show more the log time option shows up.

      → To see this behavior: GIF

      Steps to reproduce

      1. Open an issue in the view issue screen (using the new issue view);
      2. Click on ••• (top right) and select Log time

      Expected results

      The time tracking option should pop-up on the screen.

      Actual result

      When you click the Log time option, nothing happens.

      Then if you click on Show more, the time tracking screen shows up.

      Workaround

      None.

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            [JRACLOUD-71889] Log time option doesn't work in the new issue view for Jira Service Desk issues

            Arsheen Banu Syed added a comment -

            Hi,

            Hope you are well. We are facing this issue again since yesterday. Whenever some users click on log work nothing is happening. If we refresh the page and try again sometimes it's working and sometimes it isn't. Can you please throw some light on this?

            Thanks.

            Arsheen Banu Syed added a comment - Hi, Hope you are well. We are facing this issue again since yesterday. Whenever some users click on log work nothing is happening. If we refresh the page and try again sometimes it's working and sometimes it isn't. Can you please throw some light on this? Thanks.

            Caroline Bartle added a comment -

            Bug fixed has been shipped to production, resolving this issue.

            Caroline Bartle added a comment - Bug fixed has been shipped to production, resolving this issue.

              Unassigned Unassigned
              vromero Victor Romero
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                Created:
                Updated:
                Resolved: