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  1. Jira Platform Cloud
  2. JRACLOUD-71786

Time to First Response bar graph gadget producing strange results

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      Summary

      Time to First Response bar graph gadget producing strange results

      Steps to Reproduce

      1. Configure a Time to First Response bar graph gadget (Jira gadget, not JSD one)
      2. View the data in the gadget and click on a bar to drill down
      3. Notice the drill downed data doesn't seem to relate to the graph

      Expected Results

      The drill down data reflects whats shown on the gadget

      Actual Results

      Seemingly unrelated results.

      Using the below example and confirming tickets had a comment made, my manual calculations came to an average of ~45m for Time to First Response. The gadget is showing 10 hours.

      Notes

      Workaround

      Use the Service project report gadget and create a TTFR report

        1. TTFR01.png
          TTFR01.png
          382 kB
        2. Time to First response 2.JPG
          Time to First response 2.JPG
          24 kB
        3. Time to First response.JPG
          Time to First response.JPG
          88 kB
        4. Screenshot 2019-03-25 at 10.43.21.png
          Screenshot 2019-03-25 at 10.43.21.png
          967 kB

              Unassigned Unassigned
              dmark@atlassian.com Danny (Inactive)
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                Created:
                Updated: