Details
-
Bug
-
Resolution: Timed out
-
Low
-
2
-
Severity 3 - Minor
-
Description
Summary
The project key default pattern is the following:
[A-Z][A-Z0-9]+
If this pattern is not respected the following error will show up in the UI:
We couldn't connect to that issue Make sure that this issue actually exists in that project. If it does, try again in a few minutes. If you still can't link to the issue, contact your Jira admin.
And the following error is thrown on the dev tool:
sentFrom: "jira.frontend.issue.fetch.issue-fetch-epic",…} ... buildKey: "JF-PROD-9526" event: {message: "No project could be found with key ... ... message: "FETCH_ISSUE_REQUEST: Failed to fetch issue data" sentFrom: "jira.frontend.issue.fetch.issue-fetch-epic"
Note: This pattern can be modified in the server environment.
Steps to Reproduce
- Try to restore a backup from a Jira server instance in which the project key pattern is not respected.
- Try to access the Jira issue in the new issue view
Expected Results
- See the content of the Jira issue.
Actual Results
Workaround
- The old issue view can fetch the data normally. So by adding the following to the URL, the user can see the content:
<instance_name>.atlassian.net/browse/<Issue_key>?oldIssueView=true
Attachments
Issue Links
- is related to
-
JRACLOUD-69324 Project Creation May Fail if Key Pattern is not the Default
- Closed
- relates to
-
JRACLOUD-75635 The New Issue View cannot fetch data when the Default Project Key Pattern is not respected
- Closed