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  1. Jira Cloud
  2. JRACLOUD-71512

The New Issue View cannot fetch data when the Default Project Key Pattern is not respected

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    Description

      Summary

      The project key default pattern is the following:

      [A-Z][A-Z0-9]+ 

      If this pattern is not respected the following error will show up in the UI:

       We couldn't connect to that issue Make sure that this issue actually exists in that project. If it does, try again in a few minutes. If you still can't link to the issue, contact your Jira admin.  

      And the following error is thrown on the dev tool:

        sentFrom: "jira.frontend.issue.fetch.issue-fetch-epic",…}
      
      ...
      
      buildKey: "JF-PROD-9526"
      event: {message: "No project could be found with key ...  
      
      ... 
      
      message: "FETCH_ISSUE_REQUEST: Failed to fetch issue data"
      sentFrom: "jira.frontend.issue.fetch.issue-fetch-epic" 

      Note: This pattern can be modified in the server environment.

      Steps to Reproduce

      1. Try to restore a backup from a Jira server instance in which the project key pattern is not respected.
      2. Try to access the Jira issue in the new issue view

      Expected Results

      • See the content of the Jira issue.

      Actual Results

      Workaround

      • The old issue view can fetch the data normally. So by adding the following to the URL, the user can see the content:
         <instance_name>.atlassian.net/browse/<Issue_key>?oldIssueView=true

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                Created:
                Updated:
                Resolved: