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  1. Jira Platform Cloud
  2. JRACLOUD-71330

Jira New Experience Didn't Handle PNG Image From Add-ons

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      Summary

      When attaching a PNG image using Capture for Jira, the image cannot be previewed from the issue.

      Environment

      • Jira New Experience
      • Capture for Jira

      Steps to Reproduce

      1. Install Capture for Jira
      2. Take a screenshot and attach the image using "Capture for Jira" and attach it to an issue
      3. Check the attachment from Jira issue

      Expected Results

      The attachment is showing when we preview it.

      Actual Results

      It shows "Ouch! We can't preview this file type."

      Notes

      • Previewing the attachment from old issue view is working fine
      • The preview is working when:
        • Attach and upload a JPG file using "Capture for Jira"
        • Drag-and-drop a PNG file from local machine to the issue

      Workaround

      • View the issue in the old Jira view, eg:
        https://example.atlassian.net/browse/<issue-key>?oldIssueView=true

              Unassigned Unassigned
              cteh Ting
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                Created:
                Updated:
                Resolved: