iOS: The date/time picker is hidden by the keyboard

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    • 1
    • Severity 3 - Minor

      Summary

      When trying to edit a time/date picker field via a mobile web browser, the keyboard on iOS cannot be minimized so that the entire calendar/time picker is visible. The page scroll is locked - so it's not possible to scroll up/down to reveal the hidden portion(s) of the calendar/time picker. Android users are able to minimize the keyboard and choose the desired date/time.

      Environment

      • Jira
      • iOS

      Steps to Reproduce

      1. Navigate to any issue in a project that uses the "new issue view"
      2. Try to edit a date/time picker field

      Expected Results

      • A calendar/time picker appears in full and the user is able to choose a time/date by tapping on a time/date option

      Actual Results

      • The keyboard covers the calendar/time picker
      • User is unable to minimize the keyboard so that the entire calendar/time picker is visible

      Notes

      • Able to replicate issue on multiple iOS devices
      • Confirmed that the issue occurs on iOS 11.4.1
      • Issue occurs in Chrome and Safari
      • Not sure if applicable, but during testing - we noticed that on iOS, the example date time field shows "Invalid Date", whereas on Android and OSX - the date/time field is displayed as expected
        iOS Android
      • Time picker is not scrollable on either Android or iOS - this will likely be another issue though
      • Requesting the desktop version of Jira doesn't work on iOS
      • Unable to scroll up/down to reveal the hidden portion of the calendar/time picker

      Workaround

      • Use the Jira iOS mobile app(if appropriate)

        1. Image 2018-12-19 at 16.32.01.jpeg
          50 kB
          Derrick Nguyen
        2. Image 2018-12-19 at 16.32.01-2.jpeg
          49 kB
          Derrick Nguyen
        3. Image 2018-12-27 at 11.58.29.jpeg
          39 kB
          Derrick Nguyen
        4. Image 2018-12-27 at 12.04.01.jpeg
          41 kB
          Derrick Nguyen

            Assignee:
            Peggy (Inactive)
            Reporter:
            Derrick Nguyen (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: