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Bug
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Resolution: Fixed
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High
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None
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16
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Severity 2 - Major
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3
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Problem Description
When viewing the list of watchers which includes a renamed user in an issue, the renamed user was seen to be either not showing information or mapped to the wrong user.
- Not showing information -> Avatar is grey icon with username, not display name
- Mapped to the wrong user -> Avatar is shown as different user, together with the display name
And when running the rest api to return watchers, eg:
It returned the below for cases where user not showing information:
{"self":"https://example.atlassian.net/rest/api/2/issue/TEST-1/watchers","isWatching":false,"watchCount":1,"watchers":[{"self":"https://example.atlassian.net/rest/api/2/user?accountId=","name":"username","key":"username","emailAddress":"?","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","24x24":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","16x16":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","32x32":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"},"displayName":"TEST User","active":false,"timeZone":"Asia/Shanghai"}]}
Take note that:
- For emailAddress, it shows as ? instead of the user's email address
- There is not accountId field being returned
- The self field returned does not contain accountId as well: https://example.atlassian.net/rest/api/2/user?accountId=
Where the actual result should be something like the one below:
{"self":"https://example.atlassian.net/rest/api/2/issue/TEST-1/watchers","isWatching":false,"watchCount":1,"watchers":[{"self":"https://example.atlassian.net/rest/api/2/user?accountId=aaaaaaa-bbbb-cccc","name":"username","key":"username","accountId":"aaaaaaa-bbbb-cccc","emailAddress":"abc@example.com","avatarUrls":{"48x48":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=48&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D48%26noRedirect%3Dtrue","24x24":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=24&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D24%26noRedirect%3Dtrue","16x16":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=16&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D16%26noRedirect%3Dtrue","32x32":"https://avatar-cdn.atlassian.com/d1457b72c3fb323a2671125aef3eab5d?s=32&d=https%3A%2F%2Fsecure.gravatar.com%2Favatar%2Fd1457b72c3fb323a2671125aef3eab5d%3Fd%3Dmm%26s%3D32%26noRedirect%3Dtrue"},"displayName":"TEST User","active":false,"timeZone":"Asia/Shanghai"}]}
For the wrongly mapped user, it returns the result similar to the one above, but for a different user.
Steps to Replicate
There isn't a direct way to replicate this issue. Due to, Atlassian Cloud is deprecating username, hence there is no possibility to change username. However, it affects the users that has username changed prior to that.
Steps to Diagnose
Support engineer only
Run a check on the app_user table, the user_key and lower_user_name should have different value:
| id | user_key | lower_user_name |
|---|---|---|
| 10189 | abc123 | 123abc |
In the case of wrongly mapped user:
| id | user_key | lower_user_name |
|---|---|---|
| 10189 | abc123 | 123abc |
| 10190 | 123abc | 123cde |
Note: the lower_user_name has a similar column value of user_key for another row
Then check what issue user is watcher:
select (ji.pkey||'-'||ji.issuenum) as key, ua.association_type, ua.source_name, ua.sink_node_id from jiraissue ji, userassociation ua where ua.sink_node_id = ji.id and ua.association_type = 'WatchIssue' and ua.source_name = '<extract from the user_key column from app_user>'
Then run a rest call on the issue retrieving the watcher:
https://example.atlassian.net/rest/api/2/issue/TEST-1/watchers
Expected Result
All values returned correctly
Actual Result
Discrepancy viewing the user information and rest api call
More information
Based on the example given above, the logic for the mapping should be:
- Watcher (abc123) mapped to user_key (abc123) which returns (123abc) that should points to the user with username (123abc)
However, it seems to be having double mapping, hence:
- Case 1: Watcher (abc123) mapped to user_key (abc123) which returns (123abc), and mapped again for user_key (123abc), returning no result
- Case 2: Watcher (abc123) mapped to user_key (abc123) which returns (123abc), and mapped again for user_key (123abc), returning (123cde) which mapped to wrong user (if exist)
Workaround
None found so far
- is cloned by
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GDPR-663 Loading...