Summary

deactivated user won't appear in the JQL search as suggestion for user selection list fields.

Environment

• Cloud

Steps to Reproduce

1. Go to JQL search
2. choose a user selection list field such as "reporter".
3. add the operator "="
4. You will receive a suggestion of the possible user displayed name and e-mail address.
5. start typing the name of an active user

• Go to site administration and deactivate that user

1. choose a user selection list field such as "reporter".
2. add the operator "="
3. start typing the "name of the deactivated user"
4. You will not receive a suggestion at all.
5. You can try the displayed name, the username, the email address but you will not receive a suggestion.

Expected Results

• Receive a list of suggested users if the search is valid.

Actual Results

• The search is valid if you complete the JQL search till the end but at no mean a suggestion will be provided.

Notes:

• Not sure if this may be affected by any of GDPR related policies.

Workaround

• Search for Issues using the JQL mode and put the deactivated user's email in double-quotes

  project = "<project key>" AND reporter = "deactivated-user@abcd.def" ORDER BY created DESC