Site import fails while processing the file if it's a big file

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    • 1
    • Severity 3 - Minor

      Summary

      When attempting to run a Jira site import, if the backup that you're trying to import is a large file, while processing the file, the task fails with the following error:

      An error occurred when importing the file jira-backup.zip: Validation was cancelled or an unexpected error occurred Try again or select a different file.

      Steps to Reproduce

      1. Generate a backup of a large Jira instance
      2. Try to import this backup in a Jira Cloud instance.

      Expected Results

      The import will be able to process the file and proceed with the import task.

      Actual Results

      The import fails while processing the file and doesn't go further.

      Workaround

      Keep trying as after some attempts, the import goes through.

            Assignee:
            Unassigned
            Reporter:
            Francisco Oselame (Inactive)
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              Created:
              Updated:
              Resolved: