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Details

Type: Bug
Resolution: Fixed
Priority: Low
Component/s: Project Administration - Fields, Issue Types, and Layouts
Labels:

Support reference count:
4
Symptom Severity:
Severity 3 - Minor
UIS:
0
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Description

Discussion started in https://community.developer.atlassian.com/t/jira-cloud-next-gen-projects-and-connect-apps/23681/9. Creating a ticket to formally process it

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We’re seeing errors using the /rest/api/2/issue endpoint but there is no mention of impact in the bullets above. For example we see errors like the following with team-managed (formerly next-gen) projects.

“description: Field ‘description’ cannot be set. It is not on the appropriate screen, or unknown.”

but our API implementation works perfectly with classic projects. I can confirm the same user can create issues in the browser interface. Please advise.

This is the problematic exchange. I’ve redacted the details.

POST https://XXXX.atlassian.net/rest/api/2/issue

    Connection: keep-alive
    Accept-Encoding: gzip, deflate
    Accept: */*
    User-Agent: python-requests/2.19.1
    Content-Type: application/json
    Cookie: atlassian.xsrf.token=XXXXXXX
    Content-Length: 372
    Authorization: Basic XXXXXXXXXXX
    
    {"fields": {"project": {"key": "GFFW"}, "issuetype": {"id": "7"}, "labels": ["XXXX"], "description": "XXXXXXX", "summary": "CT627: test"}}

400 Bad Request
    
    Server
    Cache-Control
    Content-Type
    Strict-Transport-Security
    Date
    ATL-TraceId
    X-AREQUESTID
    X-XSS-Protection
    Transfer-Encoding
    ATL-TCS-Time
    X-AUSERNAME
    X-Content-Type-Options
    Connection
    X-Seraph-LoginReason
    
    {"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, or unknown.","description":"Field 'description' cannot be set. It is not on the appropriate screen, or unknown.","labels":"Field 'labels' cannot be set. It is not on the appropriate screen, or unknown."}}

These fields exist on the Create Issue page. Our implementation makes sure of it as well - since we pull the createmeta response. Here is a screenshot:

Here is the API exchange for the problematic project,

GET https://XXXXX.atlassian.net/rest/api/2/issue/createmeta?projectKeys=GFFW&issuetypeNames=Story&expand=projects.issuetypes.fields
    
    Connection: keep-alive
    Accept-Encoding: gzip, deflate
    Accept: */*
    User-Agent: python-requests/2.19.1
    Cookie: atlassian.xsrf.token=XXXXXX
    Authorization: Basic XXXXXXXX

200 OK
    
    Server
    Vary
    Cache-Control
    Content-Type
    Content-Encoding
    Strict-Transport-Security
    Date
    ATL-TraceId
    X-AREQUESTID
    X-XSS-Protection
    Transfer-Encoding
    ATL-TCS-Time
    X-AUSERNAME
    X-Content-Type-Options
    Connection
    X-Seraph-LoginReason
    
    {"expand":"projects","projects":[{"expand":"issuetypes","self":"https://XXXX.atlassian.net/rest/api/2/project/27805","id":"27805","key":"GFFW","name":"geoffw","avatarUrls":{"48x48":"https://XXXX.atlassian.net/secure/projectavatar?avatarId=10403","24x24":"https://XXXX.atlassian.net/secure/projectavatar?size=small&avatarId=10403","16x16":"https://XXXX.atlassian.net/secure/projectavatar?size=xsmall&avatarId=10403","32x32":"https://XXXX.atlassian.net/secure/projectavatar?size=medium&avatarId=10403"},"issuetypes":[{"self":"https://XXXX.atlassian.net/rest/api/2/issuetype/10152","id":"10152","description":"Stories track functionality or features expressed as user goals.","iconUrl":"https://XXXX.atlassian.net/secure/viewavatar?size=xsmall&avatarId=10315&avatarType=issuetype","name":"Story","subtask":false,"expand":"fields","fields":{"summary":{"required":true,"schema":{"type":"string","system":"summary"},"name":"Summary","key":"summary","hasDefaultValue":false,"operations":["set"]},"issuetype":{"required":true,"schema":{"type":"issuetype","system":"issuetype"},"name":"Issue Type","key":"issuetype","hasDefaultValue":false,"operations":[],"allowedValues":[{"self":"https://XXXX.atlassian.net/rest/api/2/issuetype/10152","id":"10152","description":"Stories track functionality or features expressed as user goals.","iconUrl":"https://XXXX.atlassian.net/secure/viewavatar?size=xsmall&avatarId=10315&avatarType=issuetype","name":"Story","subtask":false,"avatarId":10315}]},"attachment":{"required":false,"schema":{"type":"array","items":"attachment","system":"attachment"},"name":"Attachment","key":"attachment","hasDefaultValue":false,"operations":[]},"description":{"required":false,"schema":{"type":"string","system":"description"},"name":"Description","key":"description","hasDefaultValue":false,"operations":["set"]},"project":{"required":true,"schema":{"type":"project","system":"project"},"name":"Project","key":"project","hasDefaultValue":false,"operations":["set"],"allowedValues":[{"self":"https://XXXX.atlassian.net/rest/api/2/project/27805","id":"27805","key":"GFFW","name":"geoffw","projectTypeKey":"software","avatarUrls":{"48x48":"https://XXXX.atlassian.net/secure/projectavatar?avatarId=10403","24x24":"https://XXXX.atlassian.net/secure/projectavatar?size=small&avatarId=10403","16x16":"https://XXXX.atlassian.net/secure/projectavatar?size=xsmall&avatarId=10403","32x32":"https://XXXX.atlassian.net/secure/projectavatar?size=medium&avatarId=10403"}}]},"issuelinks":{"required":false,"schema":{"type":"array","items":"issuelinks","system":"issuelinks"},"name":"Linked Issues","key":"issuelinks","autoCompleteUrl":"https://XXXX.atlassian.net/rest/api/2/issue/picker?currentProjectId=&showSubTaskParent=true&showSubTasks=true&currentIssueKey=null&query=","hasDefaultValue":false,"operations":["add"]},"reporter":{"required":true,"schema":{"type":"user","system":"reporter"},"name":"Reporter","key":"reporter","autoCompleteUrl":"https://XXXX.atlassian.net/rest/api/latest/user/search?query=","hasDefaultValue":true,"operations":["set"]},"assignee":{"required":false,"schema":{"type":"user","system":"assignee"},"name":"Assignee","key":"assignee","autoCompleteUrl":"https://XXXX.atlassian.net/rest/api/latest/user/assignable/search?project=GFFW&query=","hasDefaultValue":false,"operations":["set"]},"labels":{"required":false,"schema":{"type":"array","items":"string","system":"labels"},"name":"Labels","key":"labels","autoCompleteUrl":"https://XXXX.atlassian.net/rest/api/1.0/labels/suggest?query=","hasDefaultValue":false,"operations":["add","set","remove"]},"customfield_13017":{"required":false,"schema":{"type":"number","custom":"com.atlassian.jira.plugin.system.customfieldtypes:float","customId":13017},"name":"Story point estimate","key":"customfield_13017","hasDefaultValue":false,"operations":["set"]}}}]}]}

Error while creating issues for team-managed (formerly next-gen) projects

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