Details
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Bug
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Resolution: Fixed
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Low
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None
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3
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Severity 2 - Major
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Description
Summary
When attempting to configure Jira Cloud to send mail on behalf of a custom domain, if the domain entered into domain-check.atlassian.com starts with a numeral the check will fail and a HTTP 422 (Unprocessable Entity) error will be returned in the browser dev console. In addition, if you attempt to configure a custom project e-mail address in JIRA using a claimed domain that begins with a numeral this will also fail and return an error stating 'DKIM/SPF validation error.' This occurs despite the SPF and DKIM DNS configuration being correct.
Environment
Jira Cloud
Steps to Reproduce
- Go to https://domain-check.atlassian.com
- Enter a domain that starts with a numeral (ex. 2wire.com, 99perblems.com)
- Click 'Check' button
Or attempt to configure a custom project e-mail using a claimed domain that start with a numeral
- Choose the Jira icon ( , , , or ) > Projects.
- Select Settings > Summary.
- Under the Notifications section and click the pencil icon to the right of the Email address.
- In the resulting Project Email Address dialog box, enter a valid email address in the Email field, and click Update.
Expected Results
SPF\DKIM records are verified or found to be missing
The project e-mail is set successfully.
Actual Results
'Unknown server error' is displayed.
Checking the browser dev console, a HTTP 422 error is returned.
Failed to load resource: the server responded with a status of 422 ()
index.js:83 Error: Request failed with status code 422
at e.exports (createError.js:15)
at e.exports (settle.js:18)
at XMLHttpRequest.d.(/anonymous function) (https://domain-check.atlassian.com/static/js/main.748193d6.js:4:8199)\{code}
Attempting to set the project e-mail results in 'DKIM/SPF validation error.'
Workaround
None
Attachments
Issue Links
- relates to
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JRACLOUD-70988 DKIM\SPF Validation Fails for Subdomains That Start With a Numeral
- Closed
- is related to
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MSG-177 Loading...