Details
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Bug
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Resolution: Fixed
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High
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None
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Severity 2 - Major
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Description
Summary
Exporting a Jira Cloud backup fails
Environment
- Jira Cloud
Steps to Reproduce
- Try generating a new Jira backup, can be for Server or Cloud, with or without attachments
Expected Results
Backup is generated
Actual Results
The following is seen in UI:
Export error
Export failed (preparation)
Please try again later or contact support if error persists.
Workaround
In a Jira Service Desk project, ensure you have a holiday defined in one of your SLA Calendars. This will allow you to generate a Jira backup.
Attachments
Issue Links
- relates to
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HOT-85013 Loading...