Summary

Exporting a Jira Cloud backup fails

Environment

• Jira Cloud

Steps to Reproduce

1. Try generating a new Jira backup, can be for Server or Cloud, with or without attachments

Expected Results

Backup is generated

Actual Results

The following is seen in UI:

Export error

Export failed (preparation)

Please try again later or contact support if error persists.

Workaround

In a Jira Service Desk project, ensure you have a holiday defined in one of your SLA Calendars. This will allow you to generate a Jira backup.