Investigating

We are investigating increased error rates for some Jira Cloud and Confluence Cloud customers. We will provide more details shortly.

Identified

We have identified the root cause of increased error rates for some Jira Cloud and Confluence Cloud customers. We are working with our external service provider to resolve the issues. We will provide another update shortly.

Update: 26th September 08:25 UTC
We continue to work with our service provider, AWS, to resolve the root cause of increased error rates for some Jira Cloud and Confluence Cloud customers. We will provide another update shortly.

Resolved

Between 07:10 UTC to 08:56 UTC, Jira Cloud and Confluence Cloud customers experienced connectivity issues to their instance. The root cause was identified as a networking issue with our service provider. The issue has been resolved and the services are now operating normally.

Please watch this ticket to receive further updates.