Our public documentation Importing data from CSV has incorrect instructions regarding how to import attachments from CSV.

Under Importing attachments, the instructions are:

You can attach files to issues created from your CSV file. To do this, specify the URL of your attachment in an Attachments column within your CSV file.

Assignee, Summary, Description, Attachment, Comment
Admin, "Issue demonstrating the CSV attachment import", "Please check the attached image below.", "https://jira-server:8080/secure/attachment/image-name.png", "01/01/2012 10:10;Admin; This comment works"
Admin, "CSV attachment import with timestamp,author and filename", "Please check the attached image below.", "01/01/2012 13:10;Admin;image.png;file://image-name.png", "01/01/2012 10:10;Admin; This comment works"

Note that URLs for attachments support the HTTP and HTTPS protocols and can be located anywhere that your Jira Cloud site can access.

This leads to believe that users can import files from CSV if they are in your local environment. However, in Cloud, this is not possible.

Instead, we should be instructing users to use public FTP Server to upload their images before importing them via CSV.

• Note: In this case Google Drive is not applicable, as file paths are provided with hashes that cannot be resolved by Jira.