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  1. Jira Cloud
  2. JRACLOUD-69758

Notifications from updating multi line fields are showing carriage return and line feed

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Details

    Description

      Summary

      Notifications that are sent out due to updates to multi line fields are now showing carriage return and line feed. Multi line fields like comments are unaffected however.

      Steps to Replicate

      1. Set your user to receive notifications on issue update.
      2. Create a multi line custom field and add it to the edit issue screen.
      3. Create a ticket and then edit the customer field from step 2. Make sure the new value has multiple lines.
      4. Check the notification that you receive from the issue update.

      Expected Results

      Issue update notifications should not contain carriage returns and line feeds.

      Current Results

      Issue update notifications are showing carriage returns and line feeds.

      Notes

      Ticket History is also showing carriage return and line feed.

      Workaround

      No workaround currently.

      Attachments

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        2. Ticket History.png
          Ticket History.png
          22 kB
        3. Untitled.png
          Untitled.png
          38 kB

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          People

            Unassigned Unassigned
            vchin Vincent Chin (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: