Jira Attachment Import Fails Silently

XMLWordPrintable

    • 3
    • Severity 3 - Minor

      Problem Description

      When an attachment import fails, it fails silently and customer would not be aware until they check the attachments on issues or inspect the element on developer console.

      Steps to Replicate

      1. Navigate to Jira Import Wizard (Systems > Restore system)
      2. Upload an invalid attachment zip file
      3. Check the status after migration

      Expected Result

      Importer will throw error where the file is invalid or not following the structure that is allowed.

      Actual Result

      It shows no message or state the import completed successfully. Further inspecting element, enable persist logs, able to get a response where there is an issue with the zip file.

      Impact

      This actually becomes an issue if customer has a big attachment backup and it would take a long time to retry, not knowing what could have failed it.

            Assignee:
            Oliver Hookins (Inactive)
            Reporter:
            Richie Gee (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: