Summary

When customers is using the "Get users from group" endpoint, they receive a "Internal Server Error":

GET /rest/api/2/group/member

Investigation Done

If the URL does not use include the "startAt" and "maxResults" parameter, the REST API call will return an internal server error.

For example, calling this REST endpoint:

GET https://thefactore.atlassian.net/rest/api/2/group/member?groupname=jira-maconomy-sync

will return this response:

{"errorMessages":["Internal server error"],"errors":{}}

Workaround

Add these parameters at the end of the URL/REST end point.

&startAt=0&maxResults=500

The complete URL should look like this:

https://<atlassian-domain>.atlassian.net/rest/api/2/group/member?includeInactiveUsers=false&groupname=onduty-stronghold&startAt=0&maxResults=500

This will prevent the internal server error from being returned.