User hitting an error 500 when trying to work with issues

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    • 23
    • Severity 3 - Minor

      Summary

      When trying to create a new ticket the user is facing a 500 error

      Environment

      Jira Cloud

      Steps to Reproduce

      1. Click on the plus sign to create a new issue
      2. Insert the mandatory values and hit create

      Expected Results

      The issue is created

      Actual Results

      The user is sent to a 500 error page with the following details:

      Technical details
Log's referral number: HASH

Cause
Referer URL: https://instance_name.atlassian.net/secure/CreateIssue.jspa

org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))] unavailable
org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory)(objectClass=com.atlassian.jira.rest.v2.issue.builder.BeanBuilderFactory))] unavailable
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:414)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor$1.run(ServiceTCCLInterceptor.java:61)
	at org.eclipse.gemini.blueprint.util.internal.PrivilegedUtils.executeWithCustomTCCL(PrivilegedUtils.java:130)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokePrivileged(ServiceTCCLInterceptor.java:58)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:50)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
***
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1476)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

      Notes

      1. The issue is created and can be found on the backlog of the project but the error screen leads the user to think that it was not created.
      2. It also happen when transitioning issue.

            Assignee:
            KP
            Reporter:
            Charles Meireles
            Votes:
            1 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated:
              Resolved: