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  1. Jira Platform Cloud
  2. JRACLOUD-69284

Issues with Story Issue Types missing from boards, and removed from all Issue Type Scheme

      Summary

      Issues with Story Issue Types missing from boards, and removed from all Issue Type Scheme. This happened after creating a "Simplified" Project

      Steps to Reproduce

      1. Create a simplified project
      2. Go back to your board

      Expected Results

      • Issues with Story issue types still remains on the board
      • Story issue type is still associated on the project's Issue Type Scheme

      Actual Results

      • Issues with Story issue types are missing from the board
      • Story issue type is no longer associated on the project's Issue Type Scheme

      Notes

      • The root cause of this issue has been fixed for now, however we are still working on the fix for Story issue type that has been disassociated from the Issue Type Scheme
      • By default, Story issue type should be associated to all "Software" type project
      • Therefore, we will associate Story issue type to Issue Type Schemes of "Software" type projects

      Workaround

      The manual workaround at the moment would be:

      1. Proceed to your project's settings
      2. Click the "Issue types" menu on the sidebar
      3. Click on the "Actions" button > "Edit issue types"
      4. Drag the "Story" from "Available Issue Types" to "Issue Types for Current Scheme"
      5. Click on the save button

      Or alternatively, you can also

      1. Proceed to the Issue Type Schemes page in Jira Administration:
        • https://<your_site>.atlassian.net/secure/admin/ManageIssueTypeSchemes!default.jspa
      2. Look for your project, and click "edit"
      3. Drag the "Story" from "Available Issue Types" to "Issue Types for Current Scheme"
      4. Click on the save button

            [JRACLOUD-69284] Issues with Story Issue Types missing from boards, and removed from all Issue Type Scheme

            Peter Lee added a comment -

            Yes this isn't cool. We are still having issues today since experience this issue on Friday 13 2018. We didn't have nearly as many projects as Vinay but it was still annoying. Our default issue scheme still can't even have stories and bugs added to it which is strange.

            I also had a problem today where sprints stopped working properly. I had multiple teams where all their assigned sprints lost the work associated with them. The only way to fix it was to assign a the default field configuration manually... which happens to be the only one we have.... so I have no idea why this resolved the issue... but it did.

            Peter Lee added a comment - Yes this isn't cool. We are still having issues today since experience this issue on Friday 13 2018. We didn't have nearly as many projects as Vinay but it was still annoying. Our default issue scheme still can't even have stories and bugs added to it which is strange. I also had a problem today where sprints stopped working properly. I had multiple teams where all their assigned sprints lost the work associated with them. The only way to fix it was to assign a the default field configuration manually... which happens to be the only one we have.... so I have no idea why this resolved the issue... but it did.

            Agree. What was the root cause of that?

            kostantin-stambolov added a comment - Agree. What was the root cause of that?

            Howcome something which was working well suddenly breaks all of a sudden. The "Story" issue type that has been associated with the Issue Type Scheme was taken off  for Software Projects and as a fix you are asking us to navigate to each project add this issuetype which will be completely impractical solutions especially for companies like us who has more 350 "Software" projects running on this instance.   

            VINAY CHAVADI added a comment - Howcome something which was working well suddenly breaks all of a sudden. The "Story" issue type that has been associated with the Issue Type Scheme was taken off  for Software Projects and as a fix you are asking us to navigate to each project add this issuetype which will be completely impractical solutions especially for companies like us who has more 350 "Software" projects running on this instance.   

              Unassigned Unassigned
              erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: