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Type:
Bug
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Resolution: Duplicate
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Priority:
Low
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Component/s: Infrastructure & Services
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None
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Severity 3 - Minor
Summary
Jira Service Desk customers only cannot create issues via mail handler to Software projects.
Environment
Mail handler to Jira software projects.
Steps to reproduce
- Create a Service Desk project and add a customer;
- Create a software project and configure a mail handler with default reporter to it;
- From the customer email, try to create a ticket for the software project.
Expected results
The ticket should be created in the default reporter's name since the customer doesn't actually have a JIRA license.
Actual result
Ticket is not created and a license error message is shown.
2018-03-28 14:30:50.611 WARN com.atlassian.mail.incoming.mailfetcherservice Create a new issue of add a comment to existing[10101]: Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.] 2018-03-28 14:30:50.581 INFO com.atlassian.mail.incoming.CreateOrCommentHandler.3 With mail lock ON, start handle message with message-id: <CAG=JWj4EgyVwkoedPbdx4dinyQuZArtQWz9i3g6X3-HRDQD-9Q@mail.gmail.com> 2018-03-28 14:30:50.581 INFO com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler No Issue found for email 'Atlassian Test 3' - creating a new Issue. 2018-03-28 14:30:50.580 INFO com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler Issue Key not found in subject 'Atlassian Test 3'. Inspecting the in-reply-to message ID.
Workaround
None.