Details
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Bug
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Resolution: Fixed
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Low
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None
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7
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Severity 3 - Minor
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Description
Summary
Admins have the option to delete a mail Server or mail handler but there is no option to recover the deleted content.
Problem
Customers want to disable incoming mail server so they delete it. There is no option to disable Incoming Email.
https://jira.atlassian.com/browse/JRACLOUD-68296
Note: the global settings at /secure/admin/GlobalMailSettings.jspa only work for other Mail Server and handlers configured.
Customer Impact
They are unable to set incoming email after deleting the default mail server and need to contact support.
Environment
- JIRA Cloud
Steps to Reproduce
- Navigate to /secure/admin/IncomingMailServers.jspa
- Delete "POP Mail Server" with "Host: Mailstore"
Expected Results
There is an option to reconfigure the default mail server
Actual Results
There is no option to reconfigure the default mail server. To do so, admins will need to contact support.
Proposed solution
Include an option to disable incoming email and remove the option to delete the mail server and handler
Workaround
To manually restore the Default Mail Server:
Attachments
Issue Links
- derived from
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JRACLOUD-68296 Add a disable incoming email button
- Closed
- is related to
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