Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-69057

SLA report in JIRA cloud

XMLWordPrintable

    • 0
    • 4

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Hi Team,

       

      I want to calculate SLA report based on the Priority or custom field single select list values: P1, P2, P2, P4.

      here P1 is 1day, P2 is 2days, P3 is 4days and P4 is 6days.

       

      the report of the outcome it should like below overall SLA issue count.  

            Within-SLA    SLA-violated 

      P1   6(total issues cont.)   1

      P2    8                     3

      P3    9                     4

      P4    12                   5

       

      can you include this type of feature in cloud JIRA, it will be useful for management to track the progress of project.

            [JRACLOUD-69057] SLA report in JIRA cloud

            shankara vijayendran added a comment -

            Hello team

            This is shankar from TNQ technologies Chennai

            SLA feature can be implemented in Jira software project for time tracking of the tickets

            shankara vijayendran added a comment - Hello team This is shankar from TNQ technologies Chennai SLA feature can be implemented in Jira software project for time tracking of the tickets

            Zoryana Bohutska [SaaSJet] added a comment -

            Hi, you can consider add-on SLA Time and Report for Jira Cloud. It lets configure the SLA timer with condition according to your project issue fields (priority, status, issue type, etc.)

            Zoryana Bohutska [SaaSJet] added a comment - Hi, you can consider add-on SLA Time and Report for Jira Cloud. It lets configure the SLA timer with condition according to your project issue fields (priority, status, issue type, etc.)

            Jaycel Patel added a comment -

            we would like the SLA feature implemented for the dplay service on all of our tickets.

            this is our kanban board we use for reference - https://discoveryinc.atlassian.net/secure/RapidBoard.jspa?rapidView=1112&projectKey=LIT

             

             

            Jaycel Patel added a comment - we would like the SLA feature implemented for the dplay service on all of our tickets. this is our kanban board we use for reference -  https://discoveryinc.atlassian.net/secure/RapidBoard.jspa?rapidView=1112&projectKey=LIT    

              Unassigned Unassigned
              c2f22ef1e653 Ramaiah Pendli
              Votes:
              12 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated: