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  1. Jira Cloud
  2. JRACLOUD-68996

Attachments is broken when importing from CSV

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    Description

      Summary

      When importing attachments from CSV, the attachment is broken.

      Customer Impact

      • The import of issues is incomplete as the attachments are all broken.

      Environment

      • Jira Cloud to Cloud CSV Import

      Steps to Reproduce

      1. Go to Issue Filter, export the issue(s) with attachments
        attachments is not EMPTY
      2. Go to System > External System Import > CSV
      3. Import the CSV file into any project.

      Expected Results

      As per Importing data from CSV, the import of attachments should work with the link (https)

      Actual Results

      The import is done, but it shows 'Ouch! We can't load the image.' on the attachments.

      Workaround

      Cloud to Cloud:

      Server to Cloud:

      1. Import the issues without "Attachments" column
      2. Import the attachments as per Bulk import attachments to JIRA issues via REST API

      Attachments

        1. screenshot1.jpg
          44 kB
          Ting (Chiou Ting Teh)
        2. screenshot2.jpg
          50 kB
          Ting (Chiou Ting Teh)

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              Unassigned Unassigned
              cteh Ting (Chiou Ting Teh)
              Votes:
              28 Vote for this issue
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              34 Start watching this issue

              Dates

                Created:
                Updated: