Summary

Cloud administrators can guide their users to register the display name of their Atlassian Accounts to have a comma between their last name and first name:

E.g: Smith, John

Additionally, since users can now change their own display name by accessing https://id.atlassian.com/manage/account-settings and modifying the full name field, they can now make this change anytime even if not previously asked by their administrators.

When using the Export Users feature to generate a CSV file, those accounts will generate a formatting issue in the resulting file.

Steps to Reproduce

1. Access https://id.atlassian.com/manage/account-settings
2. Change the Full Name field using this pattern: {last name, first name}
3. Access a Cloud instance
   1. Go to Application picker > Site administration.
   2. Click Export users at the top-right. Leave the form blank to do a standard export of all users, or customize the export.

Expected Results

When an admin decides to use this pattern or identifies that users are using it, a choice to change the default delimiter from comma to pipe, or quotation marks (single or double) should be available.

Actual Results

The delimiter is hard coded as a comma which breaks the file formatting